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1 1 10 USULAN PERBAIKAN KUALITAS PELAYANAN BERDASARKAN PERSEPSI DAN EKSPEKTASI KONSUMEN (Studi Kasus: Salon Marlina Bandung) Sugih Arijanto, S.T., M.M. Dosen Pembimbing 2 Ir. Yuniar, MT., Dosen Pembimbing 1 Minerva Soraya / 13-1999-114 Penulis mixed material