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<title><![CDATA[EVALUASI PELAYANAN TRANSPORTASI KRL TERHADAP KEPUASAN PENUMPANG PADA MASA COVID-19]]></title>
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<namePart>FAYYADH PURWA AL GANI/222017090</namePart>
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<note>KRL commuter line merupakan salah satu moda transportasi umum yang beroperasi di Jabodetabek dan paling diminati oleh masyarakat. Pada saat terjadi pandemik, untuk mencegah terjadinya penularan virus covid-19, dikeluarkan SE Menteri Perhubungan No. 25 Tahun 2022 yang berisi mengenai ketentuan pelaku perjalanan orang yang menggunakan transportasi kereta api. Sehubungan dengan hal tersebut, Penelitian ini bertujuan untuk mengetahui tingkat kepuasan dan tingkat kepentingan pada kualitas pelayanan KRL commuter line lin cikarang pada masa pandemik covid-19 dengan menggunakan metode importance performance analysis (IPA) dan metode costumer satisfaction index (CSI). Penilaian dilakukan terhadap 9 (sembilan) indikator. Hasil analisis terhadap penummpang KRL commuter line lin Cikarang menunjukkan nilai customer satisfaction Index (CSI) yang diperoleh adalah sebesar 80.92% menunjukkan kinerja pelayanan penyelenggaraan KRL commuter line lin Cikarang berada pada kondisi baik sedangkan hasil dari metode IPA menunjukkan indikator pelayanan pembatasan kapasitas penumpang merupakan indikator yang menjadi prioritas utama untuk ditingkatkan.</note>
<subject authority=""><topic><![CDATA[Customer Satisfaction Index (CSI)]]></topic></subject>
<subject authority=""><topic><![CDATA[KRL, Angkutan Umum, Kinerja Pelayanan, Importance ]]></topic></subject>
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