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<note>Stasiun Cibatu Garut adalah stasiun kereta api kelas II terbesar di Kabupaten Garut, dengan luas 1 ha. Lokasinya dekat dengan pusat pemerintahan Kabupaten Garut, menjadikannya stasiun utama bagi warga Garut yang bepergian ke berbagai tujuan di Jawa. PT Kereta Api Indonesia (Persero) berkomitmen untuk menyediakan layanan terbaik dengan fasilitas yang memadai dan terus meningkatkan kualitas pelayanan. Moda transportasi kereta api tetap populer, dan PT KAI terus meningkatkan fasilitas di stasiun, seperti tempat tunggu, charger gratis, mushola, dan ruang ibu menyusui. Perbaikan terus-menerus dilakukan untuk meningkatkan kepuasan pelanggan. Meskipun standar pelayanan diatur oleh Peraturan Menteri Perhubungan, Stasiun Cibatu Garut perlu memperbaiki kapasitas kursi di area tunggu pada jam sibuk dan menambah fasilitas mushola untuk memenuhi Standar Pelayanan Minimum. Untuk mengidentifikasi perbaikan kualitas layanan, dilakukan analisis kepuasan pelanggan menggunakan Metode Importance Performance Analysis (IPA) dan Potential Gain in Customer Value (PGCV). Judul penelitian terkait adalah "Analisis Kepuasan Pelanggan Terhadap Kualitas Pelayanan di Stasiun Kereta Api Cibatu Garut."</note>
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