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<note>Penelitian ini bertujuan mengatasi inefisiensi operasional di Wanda’s Club, restoran cepat saji dengan lima cabang, melalui penyusunan Standar Operasional Prosedur (SOP), deskripsi pekerjaan, dan spesifikasi jabatan yang terstruktur. Tidak adanya struktur kerja yang jelas menyebabkan tumpang tindih tanggung jawab, beban kerja tidak merata, dan penurunan kualitas layanan. Dengan pendekatan deskriptif kualitatif, data dikumpulkan melalui wawancara, observasi, dan analisis dokumen. Analisis tematik dan konten mengungkapkan bahwa ketidakjelasan pembagian tugas dan prosedur terstandar menghambat efisiensi operasional. Solusi yang diusulkan meliputi analisis jabatan sistematis untuk merancang dokumen manajemen SDM, memastikan kejelasan peran dan kinerja optimal. Hasil penelitian diharapkan meningkatkan produktivitas karyawan dan konsistensi layanan di semua cabang.</note>
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