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<title><![CDATA[UPAYA PENINGKATAN KUALITAS PELAYANAN BENGKEL DAN CUCI MOBIL DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE MATRIX (STUDI KASUS BENGKEL DAN CUCI MOBIL OTTO CLEAN)]]></title>
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<dateIssued><![CDATA[2013]]></dateIssued>
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<note>Meningkatnya kebutuhan transportasi menyebabkan bertambahnya pengguna kendaraan. Pengguna kendaraan secara tidak langsung membutuhkan sarana dan prasarana untuk memperbaiki dan merawat kendaraannya. Tingkat persaingan yang tinggi mengharuskan perusahaan m</note>
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