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<title><![CDATA[PENGUKURAN PERFORMANSI BERDASARKAN MBCFPE PADA KATEGORI PROSES FOKUS PELANGGAN DAN KATEGORI HASIL ITEM FOKUS PELANGGAN DI ITENAS]]></title>
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<namePart>Dede Ahmad Fikri / 132009083</namePart>
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<dateIssued><![CDATA[2013]]></dateIssued>
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<note>Tujuan dari penelitian ini adalah melakukan pengukuran kinerja pada kategori Fokus Pelanggan dari 6 kategori lainnya pada Malcolm Baldrige Criteria for Performance Excellent (MBCfPE) di Itenas, agar mengetahui level kinerja yang ada saat ini untuk mempert</note>
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