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<title><![CDATA[USULAN PENINGKATAN KUALITAS PELAYANAN DI ITENAS DENGAN MENGGUNAKAN METODE SERVICE QUALITY]]></title>
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<namePart>I Komang Wastranu / 132008129</namePart>
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<place><placeTerm type="text"><![CDATA[Teknik Industri]]></placeTerm></place>
<publisher><![CDATA[FTI]]></publisher>
<dateIssued><![CDATA[2014]]></dateIssued>
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<note>Institut Teknologi Nasional (Itenas) sebagai salah satu dari beberapa Perguruan Tinggi Bandung mengalami ketatnya persaingan dalam menarik minat mahasiswa baru. Tujuan yang ingin dicapai dari penelitian ini adalah mengukur kualitas pelayanan Itenas dan me</note>
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