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<title><![CDATA[USULAN PERBAIKAN DAN PENINGKATAN KUALITAS JASA PELAYANAN TAMAN BACAAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE MATRIX (STUDI KASUS DI TAMAN BACAAN ZOE CAF]]></title>
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<namePart>CHERLIYANA TRIE WAHYUNI / 132009015</namePart>
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<place><placeTerm type="text"><![CDATA[Teknik Industri]]></placeTerm></place>
<publisher><![CDATA[FTI]]></publisher>
<dateIssued><![CDATA[2014]]></dateIssued>
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<note>Pelayanan jasa merupakan salah satu cara yang efektif dan mendasar dalam bisnis jasa suatu perusahaan. Pelayanan jasa yang baik dapat menciptakan kepuasan dan loyalitas pelanggan terhadap perusahaan. Penelitian ini membahas penilaian kualitas layanan jasa</note>
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