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<title><![CDATA[UPAYA PENINGKATAN KEPUASAN PELANGGAN INDOSAT BERDASARKAN TELECOMMUNICATION SERVIVE QUALITY DENGAN MENGGUNAKAN STRUCTURAL EQUATION MODELING (SEM)]]></title>
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<namePart>ANJANI AMBARINI / 132009071</namePart>
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<dateIssued><![CDATA[2014]]></dateIssued>
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<note>Peningkatan kualitas layanan produk IM3 oleh Indosat dilakukan untuk meningkatkan kepuasan pelanggan Indosat yang saat ini posisinya masih dibawah kepuasan pelanggan Telkomsel dan XL. Penentuan upaya peningkatan kualitas layanan dilakukan dengan melakukan</note>
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