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<title><![CDATA[USULAN PENINGKATAN KUALITAS JASA PELAYANAN PESERTA TASPEN DENGAN MENGGUNAKAN METODE SERVICE QUALITY (STUDI KASUS DI PT. TASPEN (PERSERO) KANTOR CABANG UTAMA BANDUNG)]]></title>
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<namePart>TEDDY HIDAYAT / 132010187</namePart>
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<place><placeTerm type="text"><![CDATA[Teknik Industri]]></placeTerm></place>
<publisher><![CDATA[FTI]]></publisher>
<dateIssued><![CDATA[2015]]></dateIssued>
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<languageTerm type="text"><![CDATA[Indonesia]]></languageTerm>
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<note>Jumlah peserta TASPEN semakin meningkat setiap harinya. Fasilitas pelayanan dan jumlah sumber daya yang disediakan sangatlah kurang mendukung. Hal tersebut membuat KantornTASPEN (Persero) Kantor Cabang Utama Bandung merasa kewalahan dalam melayani peserta</note>
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