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<title><![CDATA[USULAN PENINGKATAN KUALITAS PELAYANAN JASA PENDIDIKAN BAHASA INGGRIS MENGGUNAKAN METODE SERVICE QUALITY (SERVQUAL) DI LBPP LIA MARTADINATA KOTA BANDUNG]]></title>
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<namePart>LUTHFI NUGRAHA / 132010044</namePart>
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<place><placeTerm type="text"><![CDATA[Teknik Industri]]></placeTerm></place>
<publisher><![CDATA[FTI]]></publisher>
<dateIssued><![CDATA[2015]]></dateIssued>
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<note>LBPP LIA Martadinata harus mampu menjaga dan meningkatkan kualitas pelayanan jasa agar mampu bersaing dengan lembaga-lembaga pendidikan bahasa inggris lainnya. Service Qualityn(SERVQUAL) merupakan salah satu metode yang dapat digunakan untuk meningkatkan</note>
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