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<title><![CDATA[USULAN PENINGKATAN KUALITAS PELAYANAN JASA PADA BENGKEL HONDA AHMAD YANI DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE MATRIX (STUDI KASUS DI HONDA AHMAD YANI BANDUNG)]]></title>
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<namePart>Oki Saleh Hafez / 132010064</namePart>
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<dateIssued><![CDATA[2015]]></dateIssued>
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<note>Dalam usaha melayani kebutuhan pelanggan, Bengkel Resmi HONDA AHMAD YANI BANDUNG selalu ingin meningkatkan kualitasnya. HONDA AHMAD YANI BANDUNG harus dapat mempertahankan pelanggan, serta mengurangi keluhan dari pelanggan mengenai pelayanan HONDA AHMAD Y</note>
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