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<title><![CDATA[USULAN PENINGKATAN KUALITAS PELAYANAN DI STASIUN PT KERETA API INDONESIA (PERSERO) DAERAH OPERASI II BANDUNG MENGGUNAKAN METODE SERVQUAL]]></title>
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<namePart>Reza Ramadhan / 132011054</namePart>
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<namePart>Ir. Yuniar, M.T.</namePart>
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<note>Pada saat ini jumlah perusahaan yang bergerak di bidang usaha jasa transportasi semakin banyak dan menimbulkan persaingan yang sangat ketat. Tidak sedikit dari perusahaan terus mencari cara yang unik, menarik dan kreatif untuk menarik perhatian pelanggan.</note>
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