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<![CDATA[PENGUKURAN PERFORMANSI BERDASARKAN MBCfPE PADA KATEGORI PENGUKURAN, ANALISIS, DAN MANAJEMEN PENGETAHUAN DI YAYASAN BPI]]> Ir. Ambar Harsono, MT. Sugih Arijanto, ST., MM. Dameria Yuniarti/13-2011-116 Penulis
Penelitian ini bertujuan yaitu melakukan penilaian kinerja perusahaan melalui pendekatan Malcolm Baldrige Criteria For Performance Excellence (MBCfPE), dan dapat membuat dokumen aplikasi. Setelah dilakukan review proses berdasarkan ADLI (Approach, Deployment, Learning, Integration) dan review hasil berdasarkan LeTCI (Level, Trend, Comparison, Integration) maka dibuatlah most strength dan most OFI. Berdasarkan hal tersebut pada kategori proses pengukuran, analisis dan manajemen pengetahuan maka Yayasan X mendapatkan 18 poin dari 45 poin untuk kedua item pada kategori 4. Proses penilaian keseluruhan berdasarkan kategori proses dan hasil yaitu sebesar 278 poin dari 1000 poin, maka kinerja Yayasan BPI dikatakan Early Result.