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<![CDATA[PENGUKURAN KINERJA PT TRI HAZNA PERTIWI MENGGUNAKAN METODE MALCOLM BALDRIGE CRITERIA FOR PERFORMANCE EXCELLENCE UNTUK LEVEL BASIC DAN OVERALL REQUIREMENT]]> Sugih Arijanto, S.T., M.M. Indriani Noor Syfa /13-2012-221 Penulis Ambar Rukmi Harsono, Ir., M.T.,
Penelitian ini membahas pengukuran kinerja PT Tri Hazna Pertiwi (PT THP) menggunakan metode Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) pada level basic dan overall requirement untuk kategori proses. Tahap-tahap yang dilakukan adalah pengumpulan data dengan melakukan wawancara dan pemeriksaan dokumen perusahaan. Selanjutnya dilakukan pembuatan dokumen aplikasi proses, hasil, dan key factors, lalu dilakukan review proses menggunakan pendekatan ADLI dan review hasil menggunakan pendekatan LeTCI. Selanjutnya dilakukan scoring terhadap kategori proses dan hasil. Dari hasil penelitian didapatkan score keseluruhan sebesar 305 dari nilai total 1000. Nilai tersebut menunjukkan bahwa PT THP berada pada level ”Early Result” yang berada pada daerah kinerja ”Poor”.